Conflict resolution

Under the Public Service Act 1999 the Australian Public Service (APS) is committed to healthy workplace relationships. Through this commitment the APS recognises the importance of constructively managing workplace conflict. In this program, learn how to identify and address early signs of conflict, gain knowledge of different behaviours, use a range of effective interpersonal communication skills and develop strategies to reduce stress and ease the impact of change.

Program overview

identifying and addressing early signs of conflict
developing a range of effective interpersonal communication skills
building knowledge of own and others’ behavioural styles and impacts
gaining a greater understanding of yourself and your reaction to conflict
developing skills and knowledge to constructively manage conflict

Participant benefits

ability to identify and address early signs of conflict
enhanced ability to create a productive workplace and develop high quality respectful relationships
effectively communicate in times of stress
recognise your own and other’s behavioural styles
ability to be more flexible in negotiating with different people
genuinely adopt a collaborative approach and the ability to encourage others to do the same

Who should attend

APS 3-6

Further information

For further information on programs, events and seminars delivered nationally, please contact 02 6202 3522 or email nationalcalendarteam@apsc.gov.au.

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.