Conflict resolution for Executive Levels

Under the Public Service Act 1999 the Australian Public Service (APS) is committed to healthy workplace relationships. Through this commitment the APS recognises the importance of constructively managing workplace conflict. In this program, learn how to identify and address early signs of conflict, gain knowledge of different behaviours, use a range of effective interpersonal communication skills and develop strategies to reduce stress and ease the impact of change.

Program overview

identifying and addressing early signs of conflict
gaining greater insight into the impact of your behavioural style on others and how to best lead and manage different styles
gaining skills for steering a conversation or meeting in a constructive direction
developing skills to manage emotions - your own and others
taking a mediation style approach to intervening in conflict whereappropriate

Participant benefits

increased skills in emotional intelligence
ability to model the handling of conflict early and responsibly
enhanced ability to create a productive workplace and develop high quality respectful relationships
ability to raise difficult issues and facilitate constructive problem solving
know how to set up an interaction, meeting or negotiation so that it encourages a collaborative approach
ability to be more flexible in negotiating with different people

Who should attend

El 1-2

Further information

For further information on programs, events and seminars delivered nationally, please contact 02 6202 3522 or email nationalcalendarteam@apsc.gov.au.

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.