Providing effective personal and administrative assistance

As a personal assistant, you play a critical role in your organisation as a link between senior management and the work area.

To be effective in this role, a personal assistant requires knowledge of the APS environment, strong organisational skills and the ability to successfully communicate with key stakeholders.

This program will enable you to be more effective in an administrative role and provide you with the skills to successfully work with your manager and in the organisation.

Program overview

the APS work environment
personal effectiveness and organisational skills
tools to assist communication with both external and internal stakeholders
explore useful administrative and technical skills
practical behaviours which enable effective internal and external relationships
career development and networking opportunities with stakeholders

Participant benefits

gain an awareness of your preferred work and communication styles
develop a practical understanding of what effective personal and administrative assistance entails in the APS
develop your interpersonal skills
explore career development opportunities to enhance your career in the APS
obtain useful tools
to help manage stress in pressure situations
to assist in good decision-making

Who should attend

APS 3-6–and graduates*
*Recommended target audience may vary outside the ACT

Further information

For further information on programs, events and seminars delivered nationally, please contact 02 6202 3522 or email nationalcalendarteam@apsc.gov.au.

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.