Giving and receiving feedback

A key element of communication, performance management and interpersonal relationships for Australian Public Service (APS) employees is the ability to confidently give and receive feedback. Giving and receiving feedback is designed to help you develop the skills, knowledge and awareness to participate comfortably and effectively in this essential area of employee communication.

Program overview

recognising what constitutes successful feedback
recognising when it is appropriate to give feedback
knowing how to give useful and constructive feedback
adapting your feedback style
using proactive language
giving feedback in difficult situations
giving upwards feedback
managing your reactions in receiving feedback

Participant benefits

recognise the value of feedback
identify when it is appropriate to give feedback
appreciate that different people need different approaches
gain confidence in giving and receiving feedback
give feedback in constructive ways
gain confidence to give feedback to senior managers
manage reactions in yourself and in others

Who should attend

APS 3-6*
*Recommended target audience may vary outside the ACT

Further information

For further information on programs, events and seminars delivered nationally, please contact 02 6202 3522 or email nationalcalendarteam@apsc.gov.au.

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.