Harassment Contact Officer training

Under the Public Service Act 1999, and federal, state and territory laws, all APS employees must take reasonable steps to prevent workplace discrimination, harassment and bullying. As part of this commitment the APS provides a network of specialist Harassment Contact Officers. This training will assist those new to the role to understand the relevant legal framework for harassment and its application in the contemporary workplace.

Program overview

defining the important legal framework surrounding discrimination and harassment in the workplace
learning how these principles apply in the workplace
discussing the range of formal and informal complaints and resolution processes available
exploring the roles and responsibilities of contact officers compared with other roles in the workplace
identifying the tools and support required to carry out your role successfully
working through how to run a meeting with a contact using appropriate resources, knowledge and interpersonal skills

Participant benefits

expand your knowledge of harassment laws
appreciate the options available for dealing with harassment in the workplace
recognise which staff play key roles in resolving the situation
develop your objectivity and impartiality skills with affected parties
become an effective Harassment Contact Officer

Who should attend

All levels*
*Recommended target audience may vary outside the ACT

Further information

For further information on programs, events and seminars delivered nationally, please contact 02 6202 3522 or email nationalcalendarteam@apsc.gov.au.

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.