Influencing skills

Australian Public Service employees encounter a wide range of situations and challenges in the workplace. One of the most important professional skills is the ability to communicate effectively and influence persuasively in interpersonal exchanges, meetings, presentations and briefings. This program provides the opportunity to develop your skills in this essential area of workplace communication.

Program overview

The context of influence – my influence in the APS
Keys to influence
The psychology of persuasion
Communicating to influence
Influencing strategies
Practical application

Participant benefits

The program provides you with an opportunity to further develop your ability to:

Confidently and effectively influence through what you say and do
Influence managers, colleagues and stakeholders, within the scope of your work as APS officers
Use influencing tools as a means of enhancing the impact of your work

Who should attend

APS 3–6*
*Recommended target audience may vary outside the ACT

Further information

For further information on programs, events and seminars delivered nationally, please contact 02 6202 3522 or email nationalcalendarteam@apsc.gov.au.

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.