Managing performance

As an Australian Public Service (APS) manager you have obligations to demonstrate high standards of performance management. Managing performance gives you the practical tools to manage employees who are under performing and encourage your team to higher levels of performance. Refine your skills in giving constructive performance feedback and explore how to seek and receive feedback on your own performance.

Program overview

specifying and measuring productivity
client analysis
setting objectives and qualitative and quantitative performance indicators
managers’ and team members’ responsibilities for feedback
confirming and specifying good performance
correcting underperformance
expectations and their effect on the behaviour of others

Participant benefits

You will increase your ability to:

set meaningful objectives and performance indicators
give and receive constructive feedback to reward and encourage good performance
counsel fairly, honestly and supportively to tackle work-related problems or unsatisfactory performance

Who should attend

EL 1-2*
*Recommended target audience may vary outside the ACT

Further information

For further information on programs, events and seminars delivered nationally, please contact 02 6202 3522 or email nationalcalendarteam@apsc.gov.au.

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.