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Chapter 10: Outsourced services
Outsourcing refers to an arrangement whereby an APS agency has a function or service, which was previously undertaken in-house, performed by a private sector provider. Outsourcing usually involves market testing through a competitive tendering and contracting process. Under these outsourced arrangements the APS agency retains overall responsibility and accountability for the function or service.
In its response in 2001 to the report by Richard Humphry AO Review of whole of government information technology outsourcing initiative, the Government decided that progress with the implementation of information and communication technology (ICT) outsourcing would be monitored and reported annually by the Public Service Commissioner in the State of the Service report. In accordance with the Government’s decision, the APS Commission continues to ask questions of agencies about the implementation of ICT outsourcing and to report on those results.