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Last updated: 25 August 2003
Embedding the APS Values: Case studies and other supporting material
Please note: These documents are for reference purposes only and are no longer considered by the APS Commission to be current. They may contain good practice advice and/or advice on the transitional arrangements between the 1922 and 1999 Public Service Acts.
Useful references
Case study 4:
Centrelink:
Expectations statement
Background
Raising awareness of the APS Values and Code of Conduct and the responsibilities that go with them is crucial for new employees. Employees need to recognise the breadth of their responsibilities under the APS Values and be made aware of sources of guidance and direction in their agencies.
Centrelink's Expectations Statement sets out clearly how its employees should interact with customers, client departments and each other. It is accompanied by a firm commitment from the CEO to support and respect each person who works in Centrelink.
Description
The Expectations Statement is incorporated into the Centrelink National Induction Program, a mandatory requirement for all new starters. The statement aims to help all employees meet the required standard of conduct and performance by informing them of:
- the APS Values and Code of Conduct
- Centrelink's requirements and expectations in relation to privacy and confidentiality and conflict of interest
- their workplace responsibilities in relation to attendance at work, dress and appearance, harassment, official identification and duty of care
- Centrelink's, team leaders' and employees' responsibilities
- Centrelink's shared behaviours, which complement the APS Values and help the agency fulfil its purpose in a consistent and cohesive way. They convey Centrelink's aims and objectives and articulate its ideals and intentions.
The shared behaviours are:
- Listening to customers and the community
- Mutual respect for our customers and for each other
- Exploring and putting in place innovative and cost-effective ways to provide the right outcome
- Solving problems and developing opportunities
- Behaving with integrity and in an ethical manner.
For more information please contact:
MARK LE DIEU
PHONE 02 6208 8851
mark.le.dieu@centrelink.gov.au
