Appendix 2 - State of the service additional data
This appendix presents additional data that supports the content included in this report.
Code of Conduct
In the 2023 Australian Public Service Agency Survey, agencies reported that 555 employees were the subject of an investigation into a suspected breach of the APS Code of Conduct that was finalised in 2022–23. Table A2.1 presents the number of APS employees investigated by agencies for suspected breaches of individual elements of the APS Code of Conduct and the number of breach findings in 2022–23. One employee can be investigated for multiple elements of the Code of Conduct of the Public Service Act 1999.
Table A2.1: Number of APS employees investigated and found in breach of elements of the APS Code of Conduct (2022–23)
Element of Code of Conduct | Investigated | Breached |
---|---|---|
Behave honestly and with integrity in connection with APS employment, s 13(1) | 195 | 162 |
Act with care and diligence in connection with APS employment, s 13(2) | 67 | 55 |
When acting in connection with APS employment, treateveryone with respect and courtesy, and without harassment, s 13(3) | 98 | 66 |
When acting in connection with APS employment comply with all applicable Australian laws, s 13(4) | 20 | 13 |
Comply with any lawful and reasonable direction given by someone in the employee’s Agency who has authority to give the direction, s13(5) | 100 | 87 |
Maintain appropriate confidentiality about dealings that the employee has with any Minister or Minister’s member of staff, s 13(6) | 2 | 0 |
Take reasonable steps to avoid any conflict of interest (real or apparent), and disclose details of any material personal interest ofthe employee, in connection with the employee’s APS employment, s 13(7) | 39 | 29 |
Use Commonwealth resources in a proper manner and for a proper purpose,(s 13(8) | 57 | 51 |
Not provide false or misleading information in response to a request for information that is made for official purposes in connection with the employee’s APS employment, s 13(9) | 43 | 35 |
Not make improper use of: inside information, or the employee’s duties, status, power or authority, in order to: a) gain, or seek to gain, a benefit or advantage for the employee or any other person; or b) cause, or seek to cause, a detriment to the employee’s Agency, the Commonwealth or any other person, s 13(10) | 48 | 35 |
At all times behave in a way that upholds the APS Values and APS Employment Principles, and the integrity and good reputation of the employee’s Agency and the APS, s 13(11) | 447 | 389 |
While on duty overseas, at all times behave in a way that upholds the good reputation of Australia, s 13(12) | 2 | 2 |
Comply with any other conduct requirement that is prescribed by the regulations, s 13(13) | 4 | 4 |
Source: 2023 APS Agency Survey
Table A2.2 presents the number of APS employees investigated for suspected breaches of the APS Code of Conduct during 2022–23 that resulted from each type of report.
Table A2.2: Type of reports leading to finalised APS Code of Conduct investigations (2022–23)
Type of report | Number of employees |
---|---|
A report generated by a compliance/monitoring system (e.g. audit) | 278 |
A report made to a central conduct or ethics unit or nominated person in a human resources area | 149 |
A report made to an email reporting address | 85 |
A report made to a fraud prevention and control unit or hotline | 21 |
A Public Interest Disclosure | 10 |
A report made to an employee advice or counselling unit | 2 |
A report made to another hotline | 1 |
Other | 21 |
Source: 2023 APS Agency Survey
Note: Individual employees may have been reported through multiple avenues.
Table A2.3 presents the outcomes for APS employees investigated for suspected breaches of the APS Code of Conduct during 2022–23.
Table A2.3: Outcome of investigations into suspected breaches of the APS Code of Conduct (2022–23)
Outcome | Number of employees |
---|---|
Breach found and sanction applied | 287 |
Breach found but no sanction applied: employee resigned prior to sanction decision | 112 |
Breach found but no sanction applied: other reason | 80 |
No breach found (for any element of the Code) | 47 |
Investigation discontinued: employee resigned | 18 |
Investigation discontinued: other reason | 11 |
Source: 2023 APS Agency Survey
Table A2.4 presents the sanctions applied to APS employees found to have breached the APS Code of Conduct during 2022–23.
Table A2.4: Sanctions imposed for breaches of the APS Code of Conduct (2022–23)
Sanction | Number of employees |
---|---|
Reprimand | 199 |
Reduction in salary | 102 |
Deductions from salary by way of a fine | 92 |
Termination of employment | 52 |
Re-assignment of duties | 10 |
Reduction in classification | 10 |
Source: 2023 APS Agency Survey
In the 2023 APS Employee Census, 10.4% of respondents indicated they had been subjected to harassment or bullying in their workplace in the 12 months preceding the APS Employee Census. Table A2.5 presents the types of behaviour perceived by respondents.
Table A2.5: Type of harassment or bullying perceived by respondents
Type of behaviour | % of those who indicated they had been subjected to harassment or bullying in their workplace in the previous 12 months preceding the 2023 APS Employee Census |
---|---|
Verbal abuse (e.g. offensive language, derogatory remarks, shouting or screaming) | 41.3 |
Interference with work tasks (e.g. withholding needed information, undermining or sabotage) | 41.2 |
Inappropriate and unfair application of work policies or rules (e.g. performance management, access to leave, access to learning and development) | 30.1 |
Deliberate exclusion from work-related activities | 26.5 |
Cyberbullying (e.g. harassment through IT, or the spreading of gossip/materials intended to defame or humiliate) | 8.7 |
Physical behaviour | 4.1 |
Interference with your personal property or work equipment | 4.0 |
Sexual harassment | 3.6 |
'Initiations' or pranks | 2.5 |
Other | 19.0 |
Source: 2023 APS Employee Census
Note: Percentages are based on respondents who said they had been subjected to harassment or bullying in their current workplace. As respondents could select more than one option, total percentages may exceed 100%.
Table A2.6 presents the perceived source of the harassment or bullying indicated by respondents in 2023.
Table A2.6: Perceived source of harassment or bullying
Perceived source | % of those who indicated they had been subjected to harassment or bullying in their workplace in the previous 12 months preceding the 2023 APS Employee Census |
---|---|
Co-worker | 38.0 |
Someone more senior (other than your supervisor) | 30.0 |
A previous supervisor | 26.9 |
Your current supervisor | 17.5 |
Someone more junior than you | 8.4 |
Client, customer or stakeholder | 4.5 |
Contractor | 2.7 |
Consultant / service provider | 0.9 |
Representative of another APS agency | 0.9 |
Minister or ministerial adviser | 0.2 |
Unknown | 1.7 |
Source: 2023 APS Employee Census
Note: Percentages are based on respondents who said they had been subjected to harassment or bullying in their current workplace. As respondents could select more than one option, total percentages may exceed 100%.
Table A2.7 presents the reporting behaviour of respondents who had perceived harassment or bullying in their workplace in the 12 months preceding the APS Employee Census.
Table A2.7: Reporting behaviour of harassment or bullying
Reporting behaviour | % who perceived harassment or bullying in their workplace during the previous 12 months preceding the 2023 APS Employee Census |
---|---|
I reported the behaviour in accordance with my agency’s policies and procedures | 34.8 |
It was reported by someone else | 8.0 |
I did not report the behaviour | 57.2 |
Source: 2023 APS Employee Census
Note: Percentages are based on respondents who said they had been subjected to harassment or bullying in their current workplace.
Table A2.8 presents the reasons for not reporting harassment or bullying given by respondents who had perceived harassment or bullying in their workplace in the 12 months preceding the APS Employee Census and who did not report the behaviour.
Table A2.8: Reasons for not reporting harassment or bullying
Reason | % who perceived harassment or bullying in their workplace during the 12 months preceding the 2023 APS Employee Census and did not report the behaviour |
---|---|
I did not think action would be taken | 47.5 |
I feared possible retaliation or reprisals | 46.1 |
I did not want to upset relationships in the workplace | 39.4 |
It could affect my career | 36.7 |
I did not think it was worth the hassle of going through the reporting process | 33.9 |
Managers accepted the behaviour | 30.7 |
I did not think the harassment or bullying was serious enough | 17.0 |
I did not have enough evidence | 15.4 |
The matter was resolved informally | 8.4 |
I did not know how to report it | 5.0 |
Other | 9.4 |
Source: 2023 APS Employee Census
Note: Percentages are based on respondents who said they had been subjected to harassment or bullying in their current workplace and did not report the behaviour. As respondents could select more than one option, total percentages may exceed 100%.
Table A2.9 presents the number of recorded complaints of harassment and bullying made by APS employees within APS agencies during 2022–23.
Table A2.9: Complaints to agencies about harassment and bullying (2022–23)
Type of behaviour | Number of complaints |
---|---|
Verbal abuse (e.g. offensive language, derogatory remarks, shouting or screaming) | 305 |
Inappropriate and unfair application of work policies or rules (e.g. performance management, access to leave, access to learning and development) | 238 |
Sexual harassment | 129 |
Interference with work tasks (e.g. withholding needed information, undermining or sabotage) | 113 |
Cyberbullying (e.g. harassment through IT, or the spreading of gossip/materials intended to defame/humiliate) | 37 |
Physical behaviour | 24 |
Interference with personal property or work equipment | 9 |
Initiations or pranks | 1 |
Other | 534 |
Source: 2023 APS Agency Survey
Table A2.10 presents the proportion of respondents who, during the previous 12 months, had witnessed another APS employee within their agency engaging in behaviour they considered may be serious enough to be viewed as corruption.
Table A2.10: APS employee perceptions of corruption
Potential corruption witnessed | % |
---|---|
Yes | 3.2 |
No | 90.7 |
Not sure | 3.8 |
Would prefer not to answer | 2.3 |
Source: 2023 APS Employee Census
Of those who had witnessed potential corruption, the types of corruption are presented in Table A2.11.
Table A2.11: Type of potential corruption witnessed
Type of potential corruption witnessed | % who had witnessed potential corruption |
---|---|
Cronyism-preferential treatment of friends, such as appointing them to positions without proper regard to merit | 62.0 |
Nepotism-preferential treatment of family members, such as appointing them to positions without proper regard to merit | 24.0 |
Acting (or failing to act) in the presence of an undisclosed conflict of interest | 19.7 |
Fraud, forgery or embezzlement | 12.4 |
Green-lighting | 10.5 |
Theft or misappropriation of official assets | 6.4 |
Unlawful disclosure of government information | 4.1 |
Perverting the course of justice | 2.9 |
Bribery, domestic and foreign-obtaining, offering or soliciting secret commissions, kickbacks or gratuities | 2.2 |
Insider trading | 1.1 |
Blackmail | 1.4 |
Colluding, conspiring with, or harbouring criminals | 0.7 |
Other | 12.5 |
Source: 2023 APS Employee Census
Note: Percentages are based on respondents who said they witnessed potential corruption. As respondents could select more than one option, total percentages may exceed 100%.
In the 2023 APS Employee Census, 10.4% of respondents indicated they had been subjected to discrimination during the 12 months preceding the APS Employee Census and in the course of their employment.
Table A2.12 presents the types of discrimination perceived by respondents during the 12 months preceding the APS Employee Census and in the course of their employment.
Table A2.12: Type of discrimination perceived by respondents
Category | % of those who indicated they had been subjected to discrimination during the 12 months preceding the 2023 APS Employee Census and in the course of their employment |
---|---|
Gender | 29.3 |
Age | 25.6 |
Race | 22.1 |
Caring responsibilities | 19.8 |
Disability (e.g. loss of hearing or sight, incomplete use of limbs, or mental health issues) | 14.6 |
LGBTIQA+ | 4.8 |
Religion | 4.7 |
Identification as an Australian Aboriginal and/or Torres Strait Islander person | 4.0 |
Other | 20.5 |
Source: 2023 APS Employee Census
Note: Percentages are based on respondents who said they had perceived discrimination during the 12 months preceding the APS Employee Census and in the course of their employment. As respondents could select more than one option, total percentages may exceed 100%.
Table A2.13 presents the proportion of respondents identifying with each cultural background who indicated they had been subjected to discrimination during the 12 months preceding the 2023 APS Employee Census and in the course of their employment.
Table A2.13: Proportion of employees from each cultural background who indicated they had been subjected to discrimination
Cultural background | % of those who indicated they had been subjected to discrimination during the 12 months preceding the 2023 APS Employee Census and in the course of their employment |
---|---|
Australian Aboriginal and/or Torres Strait Islander | 23.3 |
Maori, Melanesian, Papuan, Micronesian, and Polynesian | 15.7 |
Sub-Saharan African | 14.7 |
North African and Middle Eastern | 14.6 |
North-West European (excluding Anglo-European) | 13.5 |
Southern and Central Asian | 12.9 |
South and Central American and Caribbean Islander | 12.2 |
North American | 12.1 |
Southern and Eastern European | 11.5 |
Anglo-European | 11.5 |
New Zealander (excluding Maori) | 11.2 |
South-East Asian | 10.8 |
North-East Asian | 9.6 |
Australian (excluding Australian Aboriginal and/or Torres Strait Islander) | 9.1 |
Source: 2023 APS Employee Census
Note: Respondents could select more than one cultural background.
APS employees with disability
Table A2.14 presents the proportion of respondents with an ongoing disability who have that information recorded in their agency’s human resource information system.
Table A2.14: Respondents with disability who have that information recorded in their agency’s human resources information system
Is the information that you have an ongoing disability recorded in your agency’s human resources information system (i.e. have you informed your agency that you have a disability)? | % of those with an ongoing disability |
---|---|
Yes | 45 |
No | 30 |
Not sure | 24 |
Source: 2023 APS Employee Census
Table A2.15 presents the reasons respondents with an ongoing disability provided for not having the information they have an ongoing disability recorded in their agency’s human resource information system.
Table A2.15: Reason respondents did not provide the information they had a disability to agency human resources systems
Why is the information that you have an ongoing disability not recorded in your agency’s human resources information system? | % with an ongoing disability who did not have that information recorded in their agency’s human resources information system |
---|---|
I do not require any adjustments to be made to perform my role | 36 |
I do not see any reason for or benefit in sharing this information with my agency | 36 |
I am concerned about being discriminated against | 34 |
It is private information I do not wish to share | 28 |
My disability is not relevant to my employment | 23 |
I have never been asked for this information | 20 |
Other reason | 10 |
Source: 2023 APS Employee Census
Note: As respondents could select more than one option, total percentages may exceed 100%.
Understanding neurodiversity in the APS
Table A2.16 presents the proportion of respondents within each classification level in the APS who considered themselves to be neurodivergent.
Table A2.16: Proportion of employees within each classification level who considered themselves to be neurodivergent or who were not sure
Classification level | % who considered themselves to be neurodivergent | % who were not sure |
---|---|---|
Trainee/Apprentice | 11.8 | 21.7 |
Graduate | 11.5 | 13.5 |
Cadet | 9.2 | 15.3 |
APS 1 to APS 2 | 10.1 | 15.9 |
APS 3 to APS 4 | 8.6 | 15.4 |
APS 5 to APS 6 | 8.5 | 11.8 |
EL 1 | 6.6 | 9.0 |
EL 2 | 4.6 | 7.0 |
SES Band 1 | 3.7 | 4.0 |
SES Band 2 to SES Band 3 | 2.5 | 3.2 |
Source: 2023 APS Employee Census
Table A2.17 presents the proportion of respondents performing each type of work who considered themselves to be neurodivergent.
Table A2.17: Proportion of employees by type of work who considered themselves to be neurodivergent
Type of work | % who considered themselves to be neurodivergent |
---|---|
Accounting and finance | 5.5 |
Administration | 6.9 |
Communications and marketing | 9.0 |
Compliance and regulation | 5.7 |
Data and research | 10.5 |
Engineering and technical | 7.7 |
Human resources | 8.0 |
Information and communications technology and digital solutions | 9.1 |
Information and knowledge management | 11.4 |
Intelligence | 6.3 |
Legal and parliamentary | 6.8 |
Monitoring and audit | 7.8 |
Policy | 8.4 |
Portfolio, program and project management | 7.9 |
Science and health | 6.7 |
Senior executive | 4.0 |
Service delivery | 7.9 |
Trades and labour | 7.4 |
Source: 2023 APS Employee Census
Table A2.18 presents the proportion of respondents within each age group who considered themselves to be neurodivergent.
Table A2.18: Proportion of employees within each age group who considered themselves to be neurodivergent
Age group | % who considered themselves to be neurodivergent |
---|---|
Under 20 years | 12.0 |
20 to 24 years | 12.7 |
25 to 29 years | 12.8 |
30 to 34 years | 11.6 |
35 to 39 years | 8.6 |
40 to 44 years | 6.9 |
45 to 49 years | 6.1 |
50 to 54 years | 5.1 |
55 to 59 years | 4.1 |
60 to 64 years | 2.8 |
65 years or older | 2.4 |
Prefer not to say | 6.5 |
Source: 2023 APS Employee Census
Table A2.19 presents the proportion of respondents of each gender who considered themselves to be neurodivergent.
Table A2.19: Proportion of employees of each gender who considered themselves to be neurodivergent
Gender | % who considered themselves to be neurodivergent |
---|---|
Man or male | 6.8 |
Woman or female | 7.6 |
Non-binary | 58.2 |
I use a different term | 35.0 |
Prefer not to say | 10.7 |
Source: 2023 APS Employee Census
Table A2.20 presents the proportion of respondents identifying with each cultural background who considered themselves to be neurodivergent.
Table A2.20: Proportion of employees with each cultural background who considered themselves to be neurodivergent
Cultural background | % who considered themselves to be neurodivergent |
---|---|
Australian (excluding Australian Aboriginal and/or Torres Strait Islander) | 8.5 |
Australian Aboriginal and/or Torres Strait Islander | 12.5 |
New Zealander (excluding Maori) | 12.2 |
Maori, Melanesian, Papuan, Micronesian, and Polynesian | 7.9 |
Anglo-European | 12.1 |
North-West European (excluding Anglo-European) | 13.1 |
Southern and Eastern European | 8.1 |
South-East Asian | 3.5 |
North-East Asian | 4.1 |
Southern and Central Asian | 3.1 |
North American | 13.7 |
South and Central American and Caribbean Islander | 7.6 |
North African and Middle Eastern | 7.3 |
Sub-Saharan African | 6.9 |
Source: 2023 APS Employee Census
Mobility in the APS
Table A2.21 presents the proportion of respondents who perceived barriers to temporary moves.
Table A2.21: Employee perceptions of barriers to temporary moves
Are there barriers to you seeking a temporary move? | % in 2021 | % in 2022 | % in 2023 |
---|---|---|---|
Yes | 29 | 28 | 22 |
No | 38 | 45 | 43 |
Not sure | 33 | 28 | 35 |
Source: 2023 APS Employee Census
APS employee engagement
Table A2.22 presents perceptions held by Australian Public Service Employee Census respondents between 2020 and 2023.
Table A2.22: Employee perceptions related to work (2020 to 2023)
Statement | Level of agreement | % in 2020 | % in 2021 | % in 2022 | % in 2023 |
---|---|---|---|---|---|
Overall, I am satisfied with my job | Agree | 75 | 73 | 74 | 73 |
Neither agree nor disagree | 15 | 15 | 15 | 15 | |
Disagree | 10 | 11 | 11 | 12 | |
My job inspires me | Agree | 57 | 56 | 61 | 61 |
Neither agree nor disagree | 27 | 27 | 25 | 25 | |
Disagree | 16 | 17 | 14 | 14 | |
The work I do gives me a sense of accomplishment | Agree | 79 | 78 | 76 | 76 |
Neither agree nor disagree | 12 | 12 | 15 | 15 | |
Disagree | 9 | 9 | 9 | 9 | |
I feel a strong personal attachment to my agency | Agree | 66 | 65 | 61 | 60 |
Neither agree nor disagree | 22 | 22 | 26 | 26 | |
Disagree | 12 | 13 | 13 | 14 | |
I would recommend my agency as a good place to work | Agree | 69 | 68 | 69 | 68 |
Neither agree nor disagree | 20 | 19 | 19 | 19 | |
Disagree | 11 | 13 | 12 | 12 |
Source: 2020, 2021, 2022 and 2023 APS Employee Census
Supporting mental health and wellbeing
Table A2.23 presents employee perceptions of emotional demands.
Table A2.23: Employee perceptions of emotional demands
Question | Level of agreement | % |
---|---|---|
To what extent is your work emotionally demanding? | To a very large/large extent | 29 |
Somewhat | 39 | |
To a small/very small extent | 33 |
Source: 2023 APS Employee Census
Attracting and retaining employees
Table A2.24 presents the previous Australian Public Service experience of respondents prior to commencement.
Table A2.24: Prior APS experience of new employees
Prior to most recently commencing in the APS, what previous experience have you had with the APS? | % in 2023 |
---|---|
Previously worked as an ongoing employee in an APS agency | 15 |
Previously worked as a non-ongoing or casual employee in an APS agency | 23 |
Previously worked as a contractor or consultant to an APS agency | 17 |
No prior experience with the APS | 52 |
Other | 3 |
Source: 2023 New Starters Survey
Note: As respondents could select more than one option, total percentages may exceed 100%.
Experience and capability of APS managers
Table A2.25 presents the proportion of responding managers who had taken each action to develop their managerial capabilities.
Table A2.25: Actions managers carried out to develop their managerial capabilities
What actions have you carried out to develop your managerial capabilities? | % |
---|---|
Sought advice or support from your manager | 85 |
Reflected on experiences to grow and learn | 79 |
Sought advice or support from a colleague | 74 |
Sought feedback from those you manage | 74 |
Actively sought out new and/or challenging opportunities to apply your managerial skills | 65 |
Completed formal leadership training | 62 |
Received mentoring/coaching | 59 |
Consulted books, websites or podcasts | 42 |
Completed self-directed online learning | 37 |
Attended conferences or similar speaking events | 33 |
Other | 4 |
Source: APS Management Survey
Note: Percentages are based on respondents who said they currently manage employees or have managed employees in the past. As respondents could select more than one option, total percentages may exceed 100%.
Table A2.26 presents the forms of formal leadership training undertaken by responding managers.
Table A2.26: Form of leadership training undertaken
What form did your formal leadership training take? | % |
---|---|
A course offered by my agency | 66 |
A course provided by an external training provider | 48 |
A formal tertiary qualification | 23 |
A course offered by the APS Academy or Australian Public Service Commission | 23 |
Other | 5 |
Source: APS Management Survey
Note: Percentages are based on respondents who indicated they had completed formal leadership training. As respondents could select more than one option, total percentages may exceed 100%.
Table A2.27 presents perceptions of how helpful the formal leadership training was in improving managerial capabilities.
Table A2.27: Assessments of formal leadership training to improve managerial capability
How helpful was your most recent instance of formal leadership training in improving your managerial capabilities? | % |
---|---|
Very helpful/Extremely helpful | 51 |
Slightly helpful/Moderately helpful | 46 |
Not at all helpful | 2 |
Source: APS Management Survey
Note: Percentages are based on respondents who indicated they had completed formal leadership training.
Table A2.28 presents perceptions of how helpful their most recent period of mentoring and/or coaching was in improving managerial capabilities.
Table A2.28: Assessments of mentoring/coaching to improve managerial capability
How helpful was your most recent period of mentoring/coaching in improving yourmanagerial capabilities? | % |
---|---|
Very helpful/Extremely helpful | 63 |
Slightly helpful/Moderately helpful | 34 |
Not at all helpful | 3 |
Source: APS Management Survey
Note: Percentages are based on respondents who indicated they had received mentoring/coaching.
Table A2.29 presents the proportion of responding managers who would take up opportunities to develop their managerial capabilities.
Table A2.29: Proportion of managers that would take up opportunities to develop their managerial capabilities
Would you take up opportunities to develop your managerial capabilities? | % |
---|---|
Yes | 80 |
No | 7 |
Not sure | 13 |
Source: APS Management Survey
Note: Percentages are based on respondents who said they currently manage employees or have managed employees in the past.
Table A2.30 presents the ways responding managers preferred to develop their managerial capabilities.
Table A2.30: Managers’ preferred means of developing managerial capabilities
How would you most like to develop your managerial capabilities? | % |
---|---|
Formal leadership training | 58 |
Mentoring/coaching | 56 |
New and/or challenging opportunities to apply your managerial skills | 56 |
Advice or support from your manager | 51 |
Reflect on experiences to grow and learn | 43 |
Attend conferences or similar speaking events | 41 |
Seek feedback from those you manage | 40 |
Advice or support from a colleague | 35 |
Self-directed online learning (e.g. EdX, Coursera, LinkedIn Learning) | 30 |
Consult books, websites or podcasts | 23 |
Other | 2 |
Not interested or unsure | 20 |
Source: APS Management Survey
Note: Percentages are based on respondents who indicated they would take up opportunities to develop managerial capabilities. As respondents could select more than one option, total percentages may exceed 100%.
Table A2.31 presents the skills and capabilities responding managers most wanted to develop.
Table A2.31: Managerial skills and capabilities managers most want to develop
What managerial skills and capabilities would you most like to develop? | % |
---|---|
Skills and abilities to manage underperformance | 50 |
Conflict resolution and mediation skills | 46 |
The ability to persuade and influence | 41 |
The ability to motivate others | 38 |
Analytical and strategic thinking | 35 |
Communication skills – verbal, non-verbal and listening skills | 32 |
The ability to manage talent and high performers | 31 |
Coaching and mentoring skills | 29 |
Problem-solving and decision-making skills | 28 |
Techniques for managing hybrid teams or remote employees | 25 |
Resilience | 24 |
Self-awareness | 22 |
The ability to delegate | 17 |
Other | 2 |
Not interested or unsure | 21 |
Source: APS Management Survey
Note: Percentages are based on respondents who indicated they would take up opportunities to develop managerial capabilities. As respondents could select more than one option, total percentages may exceed 100%.
Secretaries Charter of Leadership Behaviours
Table A2.32 presents Australian Public Service employee perceptions of the behaviours of their immediate supervisors.
Table A2.32: Employee perceptions of immediate supervisors
Statement | Overall (%) | Classification level of supervisor | ||||
---|---|---|---|---|---|---|
APS 5 to APS 6 (%) | EL 1 (%) | EL 2 (%) | SES (%) | |||
My supervisor is willing to be innovative | Agree | 77 | 73 | 80 | 77 | 81 |
Neither agree nor disagree | 13 | 16 | 12 | 13 | 10 | |
Disagree | 10 | 12 | 9 | 10 | 9 | |
My supervisor engages with risk | Agree | 64 | 51 | 67 | 70 | 75 |
Neither agree nor disagree | 22 | 30 | 21 | 18 | 13 | |
Disagree | 14 | 19 | 12 | 13 | 11 | |
My supervisor has a positive attitude | Agree | 84 | 80 | 85 | 85 | 88 |
Neither agree nor disagree | 9 | 11 | 10 | 8 | 7 | |
Disagree | 7 | 9 | 5 | 7 | 6 | |
My supervisor identifies and works to solve problems | Agree | 81 | 78 | 84 | 82 | 83 |
Neither agree nor disagree | 10 | 11 | 9 | 9 | 10 | |
Disagree | 9 | 11 | 7 | 9 | 7 | |
My supervisor treats people with respect | Agree | 87 | 84 | 89 | 88 | 89 |
Neither agree nor disagree | 7 | 8 | 7 | 7 | 6 | |
Disagree | 6 | 8 | 4 | 5 | 5 | |
My supervisor actively ensures that everyone can be included to make their best contribution | Agree | 77 | 74 | 81 | 78 | 76 |
Neither agree nor disagree | 12 | 14 | 11 | 11 | 12 | |
Disagree | 10 | 11 | 8 | 11 | 11 | |
My supervisor is open and honest | Agree | 82 | 79 | 85 | 84 | 84 |
Neither agree nor disagree | 11 | 13 | 9 | 10 | 10 | |
Disagree | 7 | 8 | 6 | 6 | 7 | |
My supervisor isaccountable | Agree | 81 | 76 | 83 | 82 | 84 |
Neither agree nor disagree | 12 | 15 | 11 | 11 | 10 | |
Disagree | 8 | 9 | 6 | 7 | 7 | |
My supervisor takes responsibility for what happens in our workgroup | Agree | 79 | 74 | 82 | 81 | 82 |
Neither agree nor disagree | 12 | 15 | 12 | 10 | 11 | |
Disagree | 9 | 11 | 7 | 9 | 8 | |
My supervisor calls out unacceptable behaviour | Agree | 67 | 65 | 68 | 66 | 71 |
Neither agree nor disagree | 23 | 24 | 24 | 23 | 20 | |
Disagree | 10 | 11 | 8 | 11 | 9 | |
My supervisor listens to others | Agree | 83 | 79 | 85 | 84 | 85 |
Neither agree nor disagree | 10 | 12 | 10 | 9 | 8 | |
Disagree | 7 | 9 | 5 | 7 | 7 | |
My supervisor values the contributions and perspectives of others | Agree | 81 | 77 | 84 | 82 | 82 |
Neither agree nor disagree | 12 | 15 | 10 | 10 | 11 | |
Disagree | 7 | 9 | 6 | 7 | 7 | |
My supervisor understands our team | Agree | 76 | 73 | 81 | 76 | 73 |
Neither agree nor disagree | 12 | 14 | 10 | 12 | 14 | |
Disagree | 11 | 13 | 9 | 12 | 13 | |
My supervisor builds effective relationships with others | Agree | 78 | 74 | 81 | 78 | 81 |
Neither agree nor disagree | 13 | 15 | 12 | 13 | 10 | |
Disagree | 9 | 11 | 8 | 9 | 9 | |
My supervisor empowers others | Agree | 73 | 67 | 75 | 74 | 76 |
Neither agree nor disagree | 16 | 20 | 15 | 15 | 13 | |
Disagree | 12 | 14 | 10 | 11 | 11 | |
When my supervisor sets work they provide the information I need to get the job done | Agree | 73 | 70 | 75 | 71 | 73 |
Neither agree nor disagree | 16 | 18 | 15 | 16 | 16 | |
Disagree | 11 | 12 | 10 | 12 | 10 | |
My supervisor uses networks to achieve outcomes | Agree | 78 | 70 | 79 | 81 | 83 |
Neither agree nor disagree | 17 | 23 | 15 | 14 | 12 | |
Disagree | 6 | 7 | 5 | 5 | 6 | |
When I make mistakes, my supervisor supports me to bounce back | Agree | 75 | 73 | 77 | 75 | 74 |
Neither agree nor disagree | 18 | 18 | 17 | 17 | 19 | |
Disagree | 8 | 9 | 6 | 8 | 7 |
Source: APS Management Survey
Senior Executive Service
Table A2.33 presents attitudes towards Senior Executive Service managers by Australian Public Service Employee Census respondents between 2021 and 2023.
Table A2.33: Employee perceptions of SES managers (2021 to 2023)
Statement | % in 2021 | % in 2022 | % in 2023 | |
---|---|---|---|---|
My SES manager ensures that work effort contributes to the strategic direction of the agency and the APS | Agree | 73 | 74 | 73 |
Neither agree nor disagree | 20 | 20 | 21 | |
Disagree | 7 | 6 | 6 | |
My SES manager communicates effectively | Agree | 69 | 70 | 69 |
Neither agree nor disagree | 19 | 20 | 20 | |
Disagree | 12 | 11 | 11 | |
My SES manager clearly articulates the direction and priorities for our area | Agree | 67 | 69 | 68 |
Neither agree nor disagree | 21 | 21 | 21 | |
Disagree | 12 | 10 | 11 | |
My SES manager promotes cooperation within and between agencies | Agree | 66 | 67 | 66 |
Neither agree nor disagree | 27 | 27 | 27 | |
Disagree | 7 | 6 | 7 | |
My SES manager encourages innovation and creativity | Agree | 64 | 66 | 65 |
Neither agree nor disagree | 26 | 25 | 26 | |
Disagree | 10 | 9 | 10 | |
My SES manager creates an environment that enables us to deliver our best | Agree | 62 | 64 | 63 |
Neither agree nor disagree | 25 | 24 | 24 | |
Disagree | 13 | 12 | 12 | |
In my agency, the SES clearly articulate the direction and priorities for our agency | Agree | 60 | 63 | 63 |
Neither agree nor disagree | 26 | 24 | 23 | |
Disagree | 14 | 13 | 14 | |
My SES manager presents convincing arguments and persuades others towards an outcome | Agree | 61 | 62 | 62 |
Neither agree nor disagree | 29 | 29 | 29 | |
Disagree | 10 | 9 | 10 | |
In my agency, the SES work as a team | Agree | 53 | 54 | 53 |
Neither agree nor disagree | 32 | 32 | 32 | |
Disagree | 15 | 14 | 15 | |
In my agency, communication between SES and other employees is effective | Agree | 51 | 54 | 53 |
Neither agree nor disagree | 29 | 28 | 27 | |
Disagree | 20 | 19 | 20 | |
My SES manager routinely promotes the use of data and evidence to deliver outcomes | Agree | - | - | 66 |
Neither agree nor disagree | - | - | 27 | |
Disagree | - | - | 8 |
Source: 2021, 2022 and 2023 APS Employee Census
Ways of working
Table A2.34 presents the average proportion of Executive Level 1, EL 2 and Senior Executive Service Band 1 employees with numbers of direct reports.
Table A2.34: Average proportion of EL 1, EL 2 and SES Band 1 employees with numbers of direct reports
Number of direct reports | Average % of EL 1 employees | Average % of EL 1 employees | Average % of SES Band 1 employees |
---|---|---|---|
No direct reports | 45 | 16 | 5 |
One to 3 direct reports | 42 | 47 | 23 |
Four to 6 direct reports | 9 | 27 | 45 |
More than 6 direct reports | 3 | 9 | 27 |
Source: 2023 APS Agency Survey
Service to Australians
Table A2.35 presents perceptions held by Australian Public Service Employee Census respondents in 2023.
Table A2.35: Employee perceptions related to role and purpose
Statement | % | |
---|---|---|
I understand how my role contributes to achieving an outcome for the Australian public | Agree | 92 |
Neither agree nor disagree | 6 | |
Disagree | 2 | |
I believe strongly in the purpose and objectives of the APS | Agree | 84 |
Neither agree nor disagree | 13 | |
Disagree | 2 |
Source: 2023 APS Employee Census