Appendix G The changing nature of work

Changes to the way jobs are designed and public services are delivered will be driven by:

• Rapid advances in automation, artificial intelligence and analytics;
• Heightened community expectations of the public sector's responsiveness, service, agility, capability and integration that feed a more complex risk environment
• Disruption caused by a turbulent external environment that will challenge the public sector and require adaptive responses from leaders.

Fierce competition for talent will continue to challenge the APS' timely access to the skills it needs. This is driven by:

• Increasingly competitive labour market in which the public sector is sourcing talent;
• Evolving career expectations, particularly from new generations of public servants;
• Stronger workforce appetite for flexibility, adoption of digital technologies and hybrid working models
• A strong role for strategic people management, with leading organisations prioritising leadership, culture and workforce strategy

Pressure to rapidly adapt and to bring customer perspectives to the fore is triggering new team structures. For example:

• More rigid, pyramid structures are giving way to flatter, more dynamic and self-managing teams
• Technology is enabling new forms of engagement and collaboration, including to access wider perspectives.